0
0 Any workplace that employs a diverse range of people, each with their own perspective and background, is always going to experience some conflict; however, if the tension becomes too great, it becomes damaging to morale and may affect productivity. It may not be the most obvious aspect of mental health training courses in your area, but managing workplace attitudes and behaviour is essential to a successful working environment.
Identify the source
Workplace conflict can have many origins.Consult all involved parties to discover the perceived problem on each side and how it has grown. Eventually, everyone will need to agree on the underlying issues.
Talk in private
To discuss conflicted issues and potentially sensitive topics, people need to feel safe to express themselves openly. This is easier in private, where no one else can overhear or judge.
Listen to all concerns
Everyone needs an opportunity to express their opinions and feelings on the matter. Give equal time to each side and be active in how you listen.
Conduct a thorough investigation
Once you have established the individual views, you need to investigate the circumstances behind them, gathering all relevant evidence before making your judgement.
Decide goals and solutions
Sit down with the parties to establish the common goal (resolving the conflict), work out a plan that is acceptable to all sides, and ensure everyone knows their responsibilities. This is where mental health training courses in your area may help.
Ongoing evaluation/preventative steps
To prevent the conflict from recurring, you need to continue to monitor the issue and your implemented solution, taking additional action if necessary.
These six steps may not completely eliminate workplace conflict but they will minimise it, ensuring you and your staff have the tools they need to navigate potential points of inflection.
Average Rating